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Remote Support

Support

COMPANY OVERVIEW

mid-atlantic

Improve Your IT is a Baltimore based IT Support & Technology Services company providing Managed IT Services and IT Support including Onsite, Remote and Outsourced Support options. While we provide support for a large number of companies located in Baltimore MD, Washington DC, Northern VA and Southern PA, we also support clients throughout the United States and several other countries. 

Improve Your IT was founded in 2010 to provide quality Support & Services to small and medium sized businesses.  We have helped many organizations reduce recurring monthly & annual cost while enhancing IT infrastructure, availability and reliability. Many companies provide IT Support while increasing costs annually and decreasing Customer Service or technology levels. Since opening the doors in 2010, we have not only focused on improving our clients’ IT experience and lowering costs, we also pride ourselves in exceptional Customer Service.

We also see our company as a regional leader in the information technology field.  We strive to become recognized and respected as the premier provider of information technology solutions, consultative services, and support services. The growth and profitability of our company is fueled above all else by an intense focus on providing excellence while fostering complete and customized IT experiences for our clients in a cost effective manner.



SUPPORT OPTIONS

Remote IT Support

For quality tech support from our professional IT technicians, Improve Your IT offers remote help desk support. Whether in Alaska, Florida, Brazil, or France, our adept help desk staff support clients around the world. The remote help desk is easily accessed via phone, email, or chat. Our remote help desk will troubleshoot and solve most IT issues within 15 minutes. Based in the Mid-Atlantic region, our remote help desk is an efficient and experienced IT solution for your Washington DC, Maryland, Virginia, or Pennsylvania-based business.

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Onsite IT Support

When you have an IT issue that needs attention, you want to know that your IT support provider has the ability to come to you and address the issue onsite.  At Improve Your IT, we recognize that while many issues can be solved remotely, occasionally onsite attention is required. This is why we offer onsite assistance.  This service comes standard at no additional cost with most of our Support Agreement options. At Improve Your IT, we commit to providing both quality and affordable options to our clients.

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IT Outsourcing

IT Outsourcing is a great way to provide IT Staffing without the hassles of hiring internally. Improve Your IT possesses the expertise necessary to staff any IT related position. Using our knowledge and experience, we are able to evaluate and provide full or part time staff for your company. Let us manage the employees and absorb the responsibility of payroll, benefits and other duties included in IT support and staffing. Additionally, we can provide coverage when the member calls out sick or is out on vacation.

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We also provide the following IT Services:

We offer onsite support in these cities (and more):
  • Delaware – Dover, Newark, Wilmington
  • Maryland – Baltimore, Columbia, Bethesda, Rockville, Bel Air, Hunt Valley, Annapolis, Frederick, Hagerstown
  • Virginia – Arlington, Alexandria, McLean, Chantilly
  • Washington, DC
  • Pennsylvania – York, Harrisburg, Gettysburg, Philadelphia