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The Key To Success

We are your key to Technology success. Our customized IT Support and Services allow you to focus on growing your business while utilizing enterprise level technology at an affordable monthly cost.

Globally Available

End user IT Support is available anywhere in the world. Our Support Technicians currently assist clients in many other countries including Japan, Brazil, Argentina, Singapore and more! We continually look for ways to increase our geographical reach while enhancing the overall end user experience.

Responsive

Our average Help Desk wait time is less than 8 seconds, allowing your end users to get their issue resolved efficiently and in a timely manner. Our commitment to a non-tiered Help Desk model allows a senior technician to immediately troubleshoot your issue, therefore resolving faster than continual being transferred to the next level of technician.

The Best Results

One of our main focus points is Customer Service & Satisfaction. Many companies can provide high level IT Support services. We excel in our methods & ethical standards. Our goals include client satisfaction which leads to client retention.

Our Philosophy....

The Improve Your IT mission is to continually provide excellent solutions and service to our clients. Our company works with all clients, from a one user small business to local non-profits, clinical healthcare providers and up to large enterprise and educational institutions.  We work hand in hand with every client to determine their needs and provide high end technology solutions that are not only specific to each customer but also cost effective.  The driving factors behind our client relationships are customer service, cost effective solutions and efficient, reliable services.

Improve Your I.T. Metrics
IT Support Locations

User Location Information

Mid-Atlantic - 3,600+
United States - Other - 800+
International - 400+
IT Support Metrics

Supported Devices

Windows - 5,000+
Mobile - 5,700+
Mac - 1200+
IT Support Stats

Help Desk Stats

Average Wait TIme - 8 seconds
Average Ticket Resolution Time - 23 minutes
Number of Tiers - 1
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TEAM MEMBERS
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BBJ Fast 50, 2015 - 2017
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HAPPY CUSTOMERS
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SATISFACTION
A Few Of Our Satisfied Customers