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Remote Support

Employment

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Employment 

Opportunities

Current Employment Opportunities

Help Desk Technician/System Administrator
We are looking for an eager and engaged Help Desk Technician to join our team. The successful candidate will be comfortable working individually in a MSP environment to serve as point of contact for clients seeking technical assistance. The individual must be able to recognize, troubleshoot, resolve, and intuitively predict issues. The candidate will also have the opportunity to work in a team environment to solve complex issues. The individual is responsible for creative problem solving and recognizing client upsell opportunities. Customer service must be a priorty.
Responsibilities
  • Serve as first point of contact for clients seeking technical assistance over the phone or email
  • Respond to all requests via phone, email, or remote access
  • Perform troubleshooting through diagnostic techniques and asking relevant questions
  • Determine the best solution based on the issue and details provided by the client
  • Resolve unique issues with the help of the Help Desk team
  • Offer technical assistance on delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
  • Maintain and manage 150+ servers for over 150 clients
  • Assist with supporting 2,000+ end users
  • Document all complete tasks, troubleshooting, and instructional information
  • Provide relevant information on IT products and services to predict client needs
  • Follow up and update customer status and information
  • Identify and suggest possible improvements on any and all internal or external procedures
  • Occasional onsite support for clients located in the Baltimore/DC area
  • Opportunity for growth to support server administration, firewall configuration, virtual infrastructure assistance
Requirements
  • University/college degree in Computer Science, Information Technology, or an acceptable combination of education and experience
  • Two to three years of direct work experience in a Help Desk environment
  • Demonstrated ability to troubleshoot technical issues and problem solve
  • Strong knowledge of delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
  • Strong problem identification and resolution skills
  • Able to build and maintain lasting relationships with customers
  • Exceptional verbal communication and presentation skills
  • Excellent listening skills and ability to ask relevant questions
  • Strong written communication skills
  • Self-motivated, with high energy and an engaging level of enthusiasm
  • High level of integrity and work ethic
  • Ability to work individually and as part of a team
  • Proficiency in English
  • High level of integrity and work ethic
Position Details
  • Permanent full-time position
  • Base Salary, Commission Opportunities
  • Hours are typically Monday through Friday from 9:00am to 5:00pm
  • Paid Vacation, Sick Days, Holiday Leave
  • Employee Non-Compete & Non-Disclosure Agreement Required
  • Improve Your I.T. is an Equal Opportunity Employer